English for Customer Service
: Introduction
This course is designed to be taught in 3 hours and aims to equip pre-intermediate students with the basic English skills for efficient customer service by improving their speaking and writing performance.
The course will introduce the students to the art of customer service through some tips and exercises that will facilitate the ideas presented.
Step by step and with up-to-level information and practice, the course will walk the students through the world of customer care.
: Description
What topics are covered?
Introducing customer service vocabulary
Using the right tenses for customer service
Making suggestions and responding to suggestions
Making small talks and follow up conversations in English
Important presentation skills in customer service
How to make a successful conversation with the customer on the phone
Rising and falling intonations
Using the right phrases for clarifying and explaining or for checking comprehension
Formal and informal emails for customer service
Using passive voice for customer service
Using conditionals for customer service
Responding to complaints
Problem solving strategies
: Outputs
⟡ How to communicate with customers in English
⟡ How to make a small talk and follow-up conversations
⟡ How to develop active listening skills
⟡ How to use the right intonation
⟡ Making suggestions and responding to them
⟡ Responding to complaints and expressing apologies
⟡ Formal and informal writing for proper communication with customers through emails
: Informations
Language Level : (A2)
Number of Credits : 4
Number of Lessons : 8
Number of Hours : 3
Course features
- Access from all devices
- The student obtains a certificate from the platform after completion
