Lesson text :
Course requirements 
This course is suitable for people who need to learn basic English skills for customer service which in turn helps them communicate and understand the necessary terminology.
Lesson content 
⟡ How to communicate with customers in English
⟡ How to make a small talk and follow-up conversations
⟡ How to develop active listening skills
⟡ How to use the right intonation
⟡ Making suggestions and responding to them
⟡ Responding to complaints and expressing apologies
⟡ Formal and informal writing for proper communication with customers through emails
Questions and answers
English for Customer Service
